Refund policy

Last updated: October 28, 2026

Made to order

Every Sunshine Hoodie is made just for you after you order it. Because of this, we do not accept returns or exchanges for change of mind or wrong size. Please check the size guide and fit notes on the product page before ordering. If you are unsure, email us before you buy and we will help you choose.

Defective, damaged or wrong item

If your hoodie arrives defective, damaged, or is not the item you ordered (wrong color, size or design), contact us within 30 days of delivery at miamisunshineclub@gmail.com with your order number and a photo of the issue. We will send you a free replacement, or a full refund if a replacement is not possible. You do not need to send the item back unless we ask you to.

Order changes and cancellations

Because production starts quickly, we can only change or cancel an order within 12 hours of placing it. After that, the order is in production and cannot be cancelled.

Lost packages

If tracking shows your package as delivered but you did not receive it, please contact the carrier and your local post office first, then email us so we can help.

Refunds

Approved refunds are issued to your original payment method within 5-10 business days.

Contact

Questions? Email miamisunshineclub@gmail.com